At PE Athletics, your satisfaction is our top priority. If you encounter any issues with your order, please contact us to obtain a Return Authorization Number (RA#) from our customer service team.
Return Window
Returns or exchanges must be completed within 30 days of receiving your order. Orders not returned within this period are not eligible for return.
Return Conditions
- Items returned without an RA# will not be accepted.
- A 2% restocking fee applies to all returned orders.
- Items must be unwashed, unworn, and undamaged, returned in their original packaging with all tags, labels, and accessories included.
- Software, DVDs, and CDs must be unopened in their original packaging.
- Sale, demo, and clearance items are sold as-is and are not eligible for return.
Grip Returns
- Grips with ripped or torn finger holes will not be accepted.
- Grips with chalk or other substances on them will not be accepted.
- Grips used with water, brushes, or having thread or dowel issues will not be accepted.
Shipping and Handling
- Customers are responsible for shipping charges and insurance. C.O.D. shipments will be refused.
- We recommend using a shipper that provides tracking, such as UPS or Priority Mail, as we are not responsible for lost return shipments.
- If you do not have the return shipping label, please contact us for an RA# and further instructions.
Exchanges
Customer looking to exchange their order for another style/size should contact Customer Service for an Exchange Authorization Number (EXA#) that will also need to be included with your return.
Return Credit
- No money is returned if doing an exchange.
- Please allow 1-2 billing cycles for your refund to appear on your credit card statement.
- If your initial payment was through ACH, refunds will be issued as store credit.
- For alternative refund methods, please contact us.
Return Address
All returns and exchanges should be sent to:
PE Athletics
2930 Airport Rd.
La Crosse, WI 54603
Your satisfaction is important to us, and we are here to assist you with any concerns regarding your purchase.